A Reflection on “Fratelli Tutti” – Part II

Yesterday, I finished reading the new encyclical “Fratelli Tutti” by Pope Francis, and this will be my final reflection upon it.

Since the Fall of the USSR in 1991, the Scientific Socialism of Marx and Engels was defeated, and this left Enlightenment Liberalism to establish a new world order. Pope Francis now confronts the modern evils of Anglo-American Liberalism, as he condemns Individualism for dissolving the family, Consumerism for promoting a selfish waste culture, and Neoliberal capitalism for creating unstable market busts. The Supreme Pontiff also denounces the irreligion of Secular Humanism, noting that human rights without God leaves society only with a Nietzschean Will-To-Power, a cruel world of might makes right. Globalism is condemned for imposing Liberal cultural uniformity, while National Populism is rejected for basing itself in the subjective will rather than the objective good. Pope Francis gives us a solution in Christian Integral Humanism, where the dignity, rights, and duties of the human person is founded on the transcendent Image of God. Communitarianism–a society based on the family unit–is to be the golden mean between the isolated individual of the Right and the collectivist blob of the Left. The economy should be a socially minded market , where the poor are given preference and a family wage is provided. This is the Post-Liberal world Pope Francis envisions, where a family of nations can live in peace, justice, and harmony.

This new Encyclical letter is a call for a new way of living human relations: not only on paper, not only by words, but with our daily actions, in our private, public or professional life, overcoming social, cultural and religious divides, like Jesus explains in the Parable of the Good Samaritan or like St. Francis showed in his meeting with the Sultan al-Malik al-Kamal in 1219”.

‘Fratelli tutti’ is a new compass useful also at the political level. It indicates the path towards integral human development, spelling out the needed steps to transform our economic and political systems and to shape them with attitudes such as openness, dialogue, engagement, solidarity, fairness, care for our common home, justice, promotion of the common good, support for the poor and marginalized.

In the third last paragraph of Fratelli Tutti, Pope Francis issues a combined appeal for peace, justice, and fraternity with Grand Imam Ahmad Al-Tayyeb (FT 285). An appeal carries weight as it evokes a sense of urgency. It is significant that this joint appeal rounds out the encyclical, maybe ‘saving the best to last’ in a true spirit of inter-faith ‘fraternity’!  The appeal is a powerful text to read aloud, maybe in a liturgical celebration, at a staff meeting or with students. The appeal is book-ended by reference to God; however, it also invokes the names of all those we relegate to the margins: in the name of: innocent life, the destitute, the marginalized, those most in need, the poor ….

To conclude, the document is a moving one precisely because it is not a policy platform or a doctrinal definition, instead it is a timely restatement—an aggiornamento, to use the language of the Second Vatican Council—of core Christian beliefs about the love of one’s neighbour in a time of profound upheaval and conflict. Determining what is real and what is true may be a painful and terrifying process, but the pontiff is right: it is the only way forward.

Let us pray to the Holy Trinity to use the Catholic Church on Earth to further this Social Kingship of Christ!

A Reflection on “Fratelli Tutti” – Part I

Pope Francis has a way of throwing us off track. He did so with Evangelii Gaudium. He did it again a few years later with Laudato si! And on October 4, the feast of St. Francis, he continued along the same line with his Fratelli tutti! As the bishop of Rome, Pope Francis has accumulated a sizable repertoire of writings and documents with a style of writing that will surely mark the future writings of the Church. Gone are the lengthy, complicated doctrinal encyclicals with its technical jargon. Pope Francis’ letters are not from on high trying to persuade by their authority; these writings have authority because they seek to convince by their arguments. And if the argument is not convincing, no one is held to account for not accepting it, except perhaps in the current letter on the death penalty and just war.

In Fratelli tutti as well as in Pope Benedict’s social encyclical, Caritas in veritate, the central issue was the same. What happens if humans were to insert love – the biblical agape – in their social relations and encounters. What would happen to the internal economic, social and political relations in a nation or internationally, if we considered the earth as truly belonging to all equally, if we acted toward all earth’s inhabitants as our sisters and brothers, if the relations between humans were not determined by economic power and “right” but by love. Pope Benedict had already explored how we might pass beyond a notion of justice to include the notion of sibling in my relations with others. He had even dared to propose that society would benefit in their social relations if they took the word of Jesus to mind: “Love one another as I have loved you”, to allow us to consider gratuity and graciousness as a measuring stick of our social relations.

This is also the task that Pope Francis gave himself in the latest encyclical. He encourages all of humanity to explore – the encyclical is addressed to all not only to the Catholic community – what the Gospel imperative of love would mean for what Cardinal Czerny has called the “world on the brink”. Many might ask, “Is it not a bit late in the day when the coronavirus pandemic is ravaging the world’s population, when the world economy is imploding under the weight of inequality, and the world’s ecology is threatened by questions of habitability, when politically humans are more and more divided and incapable of hearing one another.” It is indeed a daunting task. Pope Francis provided us with an image of this mission when amid the pandemic he stood alone in St. Peter’s square praying for and blessing the world. Behind him is the massive architecture of St. Peter but empty of people. The institutional power seems broken, the imperial, post-Constantinian framework divested of its symbolic attraction. In a moment of a breakdown of human power relations, is it time to go back to the drawing board? We all might wonder: Is it not too late?

Marcello Neri in his Giustizia della Misericordia (2016) concluded that with the papal ministry of Francis in 2013 a new era in the Church seems to have been inaugurated. He called it the end of the Church as a separated reality. It ended what he called “a Catholic occupation of public space.” This time, with the pandemic stalking us from all sides, it feels like the end of an era. Pope Francis is warning us: “Don’t even think of trying to go back to a time prior to COVID-19.” If one wishes to go back, he advises us, then go back to the Gospel, the joy of the Gospel and drop all the unnecessary what we accumulated. Let us use this time to rethink how we take care of one another economically, how we live together politically, how we relearn to welcome one another, how we learn to speak “charitably” with one another to create neighbours of one another as did the good Samaritan. The message of the encyclical is as unrealistic and farfetched as the Gospel. However, it is the only viable option by going back in order to find our way for the future.

Are you planning to start a business?

Five things you need to know to really get started.

Setting up and making money from your own business is one of the most rewarding ways to earn a living and also the most challenging. You are in complete control of your own destiny and the power is in your hands to increase your chances of success and outwit the competition. That also means you handle all your decisions and for tackling whatever challenges arise along the way. So, it is vital you get your business on a firm foundation. Better that, than quit your day job straight away! Here are five key steps you should take.

1.       Decide what type of business to start

When deciding on your business idea, it really helps to be familiar with the market that you are interested in and also that you are absolutely clear about what you can add and how you can serve customers differently. Many entrepreneurs know what type of business they wish to start because they have identified a gap or come up with a unique idea for a product or service. You may have several ideas that you want to pursue and do not know how to whittle them down – in which case you can use the resources of the SME Toolkit Caribbean and the Ministry of Trade and Industry websites to assess which ones have the greatest chance of success. You may be an aspiring entrepreneur looking for a business idea and, again, these sites are a great place to draw inspiration. Whatever you choose, make sure that your business idea is something that you feel passionate about. This way you can be sure that the passion and enjoyment of running your own business will never waver, even when times get tough.

2.       Find out if you can protect your idea

One of the first things you should investigate as an entrepreneur is how you can protect and future-proof your business idea. It may be possible to trademark your business name: something to remember is to check that your name is unique in your sector does not mean something completely different or negative in another language, since you may wish to trade abroad in the future. You should also make sure that any business with a name similar to the one you have chosen does not have a poor reputation or trade in an area that is counter to your business ethics.

If you are developing a product that you believe to be new to the market, search for patented works to see whether that is actually the case, it could be very costly if you are infringing any rights held by another business. And if you are planning to make money from photography, writing, fashion, or other creative works you need to look at asserting your copyright and possibly registering your designs.  If you are unsure how to go about this and which element of intellectual property applies to you, attend our ‘How can I protect a business idea?’ workshop. This way, you can ward off the copycats and make sure that you are in pole position to take advantage of future growth opportunities through, for example, licencing and franchising your ideas or inventions. Protecting your intellectual property can also increase the value of your business when you are looking for investors or planning to sell it.

3.       Make sure your idea has legs

A fundamental aspect of setting up any new business is ensuring that there is a gap in the market and that your product or service resonates well with your potential customers. Can they afford to pay the price you need to charge after all of your costs are covered? What are your customers or clients already doing to solve the problem your new idea solves? How does your idea compare? Thorough market research and competitor analysis gives new businesses like yours the ability to make informed decisions about the way you position your products and services and identify your niche.

4. Develop a business plan

A business plan is an absolute necessity for any business aiming for long-term success and growth. It is also good discipline as the key headings in a business plan really make you think hard about all the areas you need to cover for your business to be sustainable, mid- to long term. Write the plan for yourself primarily. It is the perfect opportunity to create a roadmap for the coming months and years and it does not have to read like ‘War and Peace’. A 2–3-page executive summary, a 10–20-page plan and any appendices you want to add should be sufficient. Having a plan will help you keep on track and is essential when you approach potential partners and investors – and will give them the confidence they need to invest in you.

Naturally, any business plan needs to be flexible and fluid, with the ability to change and adapt over time as your business grows. Many businesses of all sizes find the Business Model Canvas an effective and flexible tool to mapping out what their business can do now and where it could be in the future. You can get help with writing your business plan by attending our ‘How to write a successful business plan’ workshop.

5.       Do not run before you can walk

As a new business amid new product development it is important not to a) put all your eggs in one basket and b) spend all of your resource on something without proof of its market potential.

The Lean Start-up method is an excellent approach to finding out whether your product or service will attract real customers before you invest too much time and money. Some people spend months, even years, developing and refining a product without ever testing the product in their target market. It is then a tremendous shock for a potential business owner to find out that the product is not fit for purpose, resulting in the business’s failure before it has even taken off.

Defining a minimum viable product to get the opinions of target consumers is a great idea. It is a skeleton of the final product you would take to market, but it allows you to understand its potential and make any necessary changes before investing maximum resource.

Two Book Reviews

  1. Malcolm Gladwell is here with another book: “Outliers”. Like his former books Malcolm does not disappoint with his new work. Success has always been narrowed down to hard work and intelligence. But is that all it takes to be successful?

Outlier’s talks about how multiple things are at work simultaneously around a person making it to the top. Similarities drawn between the secret behind success of the legendary Beatles and Bill gates gives us discernment about how little we know about achieving. Malcolm insists us to ponder the surroundings of a flourished person and we might come to know that sheer hard work may not be the only key to success.

This book decodes success and makes us aware of our shortcomings. As the title suggests, it is a compilation of stories of success and that aspect the author has completely justified. What may seem like a random tale in the beginning has a wonderful ending and leaves us wondering about how unforeseeable turns course our future paths. Facts and data are very well weaved in the writing, making it more relevant to the reader. It tells you more about the realistic aspects of success than any other book. If you are looking for a quick read with a cathartic experience this is the book.

2. “The Alchemist” by Paulo Coelho is an inspirational story of Santiago, a youthful Spanish shepherd in the rolling hills of Andalusia. The boy has deep attachment with his flock but realizing that they are devoid of aesthetic sense and appreciation for nature which he beholds, loves and admires, the course of his life changes. His parents’ life is associated with struggle in a country which people from far away fantasize and romanticize but for them it is not a place of dream and charm.

Story starts with a dream followed by a series of adventures ultimately leads to resolution. His time is consumed in herding, reading and dreaming of travelling far-off places. He keeps getting same dream that there is treasure lying underneath the Egyptian pyramids. His encounter with a gypsy woman for consulting his dream gives story a new turn. He gets to know from her to follow omens. As the story moves the events get connected impeccably. Santiago’s quest for treasure, soon his lucky encounter with old King who strengthens his beliefs about living his destiny, coming across mishaps and encounter with Fatima, a desert girl; all this leads him to personal legend that converges the idea of ‘conspiring universe’. Personal legend is the key to living a successful and satisfying life as it is the destiny which one dreams of. He receives assistance from an alchemist who helps him understand his quest for accomplishing his dream. By time his belief grows, and satisfaction nourishes as he is on right path. He comes to know “when you want something all the universe conspires in helping you to achieve it”.

 Story deals with an internal conflict between his love and personal dreams but this novel ends up showing love as a supporting tool for achieving his dream. This is a beautiful idea that true love can prove to be a great stimulus when time comes. According to Coelho dreams have a price but not living your dreams has even a bigger price. The idea of seeking dreams is marvellous. Pursuing your dream and committing to it makes the whole universe conspiring to give you what you want.

One of the dangerous hindrance described in the novel is fear. The fear of failure which stops us living our destiny. Overcoming this is a great victory as Coelho quoted “tell your heart that the fear of suffering is worse than the suffering itself. And that no heart has ever suffered when it goes in search of dreams because every second of the search is a second encounter with God and with eternity”.

When Santiago is in desert, he comes to know that he can turn base metals into gold. (Although the idea is not true in reality). It is also a bit overrated when alchemist turns lead into gold. It is not necessary that you agree each and everything which Coelho has put into the novel. Instead, your reason and rationale may oppose many things. But one has to have the ability to read between the lines. In spite of being very unreal it is a beautiful fable which has delighted millions around the world because of its thought-provoking ideas of spirituality and destiny. Santiago while travelling understands the relation between man and nature. His quest and how he overcomes the obstacles of violence, confusion and despair is an encouraging pleasure for reader. The setting of novel is real, but events are magical.

Some may find it a good piece to escape reality and some to understand reality. I highly recommend it to young readers as its conclusions directs it solves the purpose to make reader understand having faith in destiny which ultimately leads to achieving it.

Moral imagination: A critical skill for the next generation of leaders

A man, to be greatly good, must imagine intensely and comprehensively; he must put himself in the place of many others...the great instrument of moral good is the imagination (Percy Bysshe Shelley 1821, p. 13).

Reimagining alternative systems and rebuilding them requires a new set of skills. While technical competencies remain critical, effective leadership in an interdependent world requires building skills we used to consider “soft,” beginning with moral imagination.

Moral imagination, according to philosopher Mark Johnson, means envisioning the full range of possibilities in a particular situation in order to solve an ethical challenge. Johnson emphasizes that acting morally often requires more than just strength of character. For example, moral action requires empathy and the awareness to discern what is morally relevant in a given situation.

Moral imagination, as defined by Minette Drumwright and Patrick Murphy, is the ability to be simultaneously ethical and successful by envisioning new and creative alternatives. In other words, can people look beyond the dollars-and-cents impact of a decision to see how it affects others?

For example, consider Nestle Foods. The company refused to target young children with advertising for its high sugar, high fat products. Instead, to keep the company competitive in that market, it innovated and created new, healthier products to advertise to young children.

Moral imagination is composed of the four decision processes identified by Rest (1986), i.e., moral sensitivity, moral judgment, moral intention, and moral behaviour. Most people are subjective toward themselves and objective toward all others – terribly objective sometimes – but the real task is in fact to be objective toward one’s self and subjective toward all others.

But why moral imagination? This is because we can no longer design systems only for those like ourselves. We must design for those who traditionally have not had a voice — the poor, the vulnerable, the environment. A new generation is demanding that companies not only pursue purpose, but to integrate values of sustainability into their operations and their treatment of employees and customers. Companies will only succeed in the long term if they show through their actions concern for employees, customers, and the earth.

To prepare our students and future generations to lead through complexity in a highly imperfect world, business schools, in particular, must do a far better job teaching and modelling these new “hard” skills, grounded in moral imagination.

These skills include holding values in tension — standing amid the chaos of disparate ideologies and assumptions and considering the values of each side — listening to voices unheard and partnering with humility and audacity.

While training future leaders in specific competencies is vital, so too is ensuring they build the character needed to radically rejuvenate our broken systems and create a new economy in which it includes all of us.

For instance, take the issue of electricity for the 1.5 billion people who lacked it in 2007, 130 years after Thomas Edison invented the lightbulb. Sam Goldman and Ned Tozun had the moral imagination and courage to try to change that. They focused their energies on bringing affordable light to the 1.5 billion who lacked electricity, starting first by understanding the needs and desires of their prospective customers.

Sam and Ned would have failed had they not developed the hard skill of listening with all of their senses to voices the market had repeatedly ignored. Thirteen years later, the company d.light has brought clean, affordable light and electricity to over 100 million low-income people, created thousands of jobs and generated long-term financial returns to investors. At every step, the hard skills of moral imagination and deep listening guided the way.

In a world of growing fragility, business leaders will be increasingly expected to play their part in solving some of the toughest problems facing our world. No single system — not markets, not government, not civil society — will solve these problems alone, and it will require new partnerships that transcend sectors. Such partnerships, with government, social enterprises, and philanthropies, even with those we might consider our adversaries, require humility to acknowledge the different strengths and weaknesses of each partner while simultaneously holding to the aspiration of shared goals and collective responsibilities.

Tomorrow’s leaders will stand apart by focusing on others, not simply by enriching themselves. There is ample opportunity to do this within the framework of business if we can make a shift from valuing power, money and fame to a leadership style that insists on putting our shared humanity and the sustainability of the earth at the centre, not simply profit alone.

Responsibility goes hand in hand with privilege. Our educational institutions are well-placed to equip our future leaders of business and government not only with the technical tools to solve the world’s toughest problems — but with hard skills grounded in moral imagination. If each of us were rewarded for giving more to the world than we take from it, everything would change.

References

Moberg, D.J., & Seabright, M.A. (2000). The Development of Moral imagination. Business Ethics Quarterly, 10(4), 845-884. DOI:https://doi.org/10.2307/3857836

Rest, J. R. (1994). Background: Theory and Research. In Moral Development in the Professions: Psychology and Applied Ethics, ed. Rest, J. R. and Narvez, D., pp. 1–26. Hillsdale, N.J.: Lawrence Erlbaum Associates.

Responsible Business Stories 2020

Though the pandemic is undoubtedly the defining event of 2020, there were many other significant developments in the world of responsible business. Here, Andy Crane looks back at the biggest stories of one of the most turbulent years in recent memory.

  1. Coronavirus capitalism

No surprises here. Coronavirus dominated the news in 2020 but more specifically it dominated news about responsible (and irresponsible) business. In fact, we could have easily populated our entire top 10 with Coronavirus-related stories. But the overarching story here is the fundamental nature of coronavirus capitalism. Unusually, the pandemic has been replete with good-news stories of corporate good deeds. Probably the biggest these has been the super-charged and apparently successful development of various COVID-19 vaccines by companies – with support, expertise, or funding from governments, health institutes, and university medical researchers of course. What can beat the efforts of AstraZeneca, BioNTech, Johnson & Johnson, Moderna, Nonavax, Sinopharm, Pfizer, and others in developing products that can save millions of lives and return a massively disrupted world to something approaching normality? There have plenty of other heart-warming stories of corporate heroes during the pandemic, whether turning their factories over to producing sanitiser and PPE, giving mortgage and other payment holidays to customers, supporting locked-down workers, or going the extra mile to help the vulnerable and needy. On the other hand, there has been no shortage of corporate villains too, from companies price-gouging on masks and food essentials, to those that have put their workers at risk, renegaded on supplier contracts, and cut their workforces even while receiving government aid. The big test then will be whether the various ‘Build back better’ campaigns will see companies actually shifting gears on responsible business, and whether coronavirus will prompt the emergence of fairer, more enlightened compact between business, government, and society in the years to come.

  1. Black Lives Matter

The protests about racial injustice and police brutality that erupted in the summer of 2020 following the killing of George Floyd were not focused on business, but it did not take long for companies to start realising that that they too needed to respond to the Black Lives Matter movement. A swathe of solidarity messages from big brands followed, along with a huge upswing in attention to how organisations could address racial inequality better in the workplace and through their products and advertising. While most corporate responses were predictably limited and vague, some succeeded in making rather more impressive stands with strong statements and meaningful commitments. Either way, 2020 was a defining year for raising racial inequality high on the responsible business agenda.

  1. Trump’s social media warning labels

“Some or all of the content shared in this Tweet is disputed and might be misleading about an election…” So ran one of the ubiquitous Twitter warnings that were plastered over the outgoing US President, Donald Trump’s tweets during the 2020 election. It was in many ways one of the election’s most iconic images and represented a remarkable development with social media giants like Twitter and Facebook wading in to censor a sitting US President for the first time. It marked a major milestone in the ongoing debate about social media companies’ responsibility for the content on their sites. Facebook had already suffered an embarrassing, if not particularly financially damaging, boycott from advertisers during 2020 organised by civil rights groups frustrated at the company’s lack of action over hate speech and misinformation. The warning labels and restrictions imposed on Trump suggested that the tide was turning. However, social media companies continued to struggle to deal appropriately with the tidal wave of misinformation around the election from Trump’s supporters and their adversaries. Clearly the broader story here is one that will continue to occupy the headlines – and will undoubtedly feed into further debates about possible regulation of big tech under the new US administration.

  1. Wirecard fraud scandal

Although it had rapidly become one of the most valuable companies in the country, the German payments company, Wirecard, was relatively unknown to most outside its home country. But all that changed in 2020 when the firm spectacularly collapsed as a result of a huge accounting fraud. Billions of euros in cash and loans were discovered to be missing from the firm’s accounts, with false accounts and shady business relationships set up to hide the huge scale of fraudulently inflated sales and profits. In reality the company had a huge hole in its balance sheet and once its frantic attempts to disguise the problem fell apart, it caved into insolvency. The CEO and other senior executives were arrested and the demise of ‘the German Paypal’ was complete.

  1. Uighur forced labour

The persecution of the Uighur people by the Chinese authorities has continued apace for years, but the issue became a huge responsible business story in 2020 when it was revealed that hundreds of brands were sourcing products and raw materials made by millions of incarcerated Uighurs and other Muslim minority people in conditions of forced labour. While “virtually the entire global apparel industry” was reported to be using cotton sourced from farms and factories using forced Uighur labour in Xinjiang province, many other supply chains had also been affected, including in electronics and automotives. The US Government responded by banning imports of certain products likely to have been made with Uighur forced labour, even in the face of lobbying from big brands trying to weaken the proposed legislation.

  1. Rio Tinto’s sacred site explosion

Mining companies have been no strangers to accusations of corporate irresponsibility but there have been some signs of progress in the industry’s approach to social and environmental issues in recent years. However, the industry’s reputation took a huge battering with the news about Rio Tinto’s deliberate destruction of a 46,000-year-old sacred Aboriginal site in Australia in 2020. Although the mining giant had received approval to destroy the site to expand its iron-ore mine, subsequent archaeological findings showed the site was much older than previously known and rich in artefacts including sacred objects. This made the caves one of the most culturally significant sites in the country. Rio Tinto ignored the objections of local Aboriginal groups and went ahead with the demolition – only to be met with a maelstrom of criticism from critics shocked at the cultural damage. Even Rio Tinto shareholders revolted, and within a few months had ousted the CEO and other senior executives responsible for the decision. As one report put it, “it was a rare admission that the mining industry, which has long propped up the Australian economy — often at the expense of traditional landowners — had gone too far.”

  1. Luckin coffee’s false accounting scandal

China has had any number of accounting scandals over the years, most of which barely register outside of the country. However, the exploits of Luckin coffee reached a much wider audience when it was revealed that the high growth, tech-based coffee chain had been artificially inflating its revenues to fuel its exponential growth. Luckin stood out because it was listed in the US, had almost tripled its share price in six months since its IPO in 2019, and was reporting six-fold increases in quarterly sales. If it sounded too good to be true, then that it is exactly what it turned out to be, with the firm eventually admitting to some $300 million of fabricated sales. Its shares were delisted in the US and its CEO and COO fired as part of the fall-out from the scandal. Chinese regulators then fined not only Luckin but also some 43 other firms which it said had helped Luckin inflate its earnings. The question that remains, however, is whether these actions will be enough to shore up confidence again in Chinese companies listed overseas – and indeed in the growth-without-profits business model of tech start-ups worldwide of which Luckin was but the latest casualty. We are also no closer to an answer of whether there really is a lucrative coffee market in tea-loving China.

  1. Purdue Pharma pleads guilty in opioids case

The ongoing opioids scandal in the US was our third top story in 2019, and so with investigations still rumbling on, it is perhaps not surprising that it features again in 2020. This year, the big story was the landmark guilty plea by the makers of Oxycontin, Purdue Pharma, which admitted to actions aimed at boosting opioid prescriptions, including conspiring to defraud officials and offering illegal kickbacks. The company’s admission of criminal conduct marked a major success in prosecutions against big Pharma for deliberately fuelling the opioid over-prescription epidemic in the US – and signalled the ignominious end of another major pharmaceutical company embroiled in the scandal.

  1. Boohoo working conditions

In the UK, the big corporate responsibility of the year was centred on Leicester and the UK garment factories making clothes for online fashion retailer, Boohoo. July 2020 saw the release of a major newspaper investigation into worker conditions in the factories, revealing significant levels of exploitation, unsafe working conditions, wages less than half the minimum wage, and serious breaches of COVID-19 safety protocols. The fall-out for Boohoo was rapid, with its stock price plummeting to less than half its previous value, and evidence emerging that company bosses were aware of poor conditions long before the media expose forced them to act. In fact, Leicester sweatshops had been an open secret in the UK garment industry for years, and so Boohoo’s sourcing strategy was always going to be risky. But with the promise of new and better checks and the news cycle swiftly moving on, sales still managed to rise by 45% and the firm’s share price quickly rebounded. So, despite its critics, low cost, fast fashion looks here to stay for a good while longer.

  1. Credit Suisse spying scandal

Swiss banking is known for being secretive but this year things moved to whole other level with the damning revelations of corporate espionage at Zurich-based Credit Suisse leading to the ousting of the bank’s CEO, Tidjane Thiam. The scandal had emerged in 2019 following revelations that the bank had hired private detectives to follow one of its former senior executives, Iqbal Khan who was suspected of stealing clients for a rival bank. When news of further espionage activities against another executive emerged, not to mention lurid tales of personal animosity between Thiam and Khan, Thiam’s position became untenable and he was forced to resign in February 2020. But that wasn’t the end of the scandal; the next month Thiam’s severance package was cut by £2m, even though he had been found to be not involved in the spying row, but was, the bank said, “accountable”. And then, later in the year, Swiss regulators opened enforcement proceedings against the bank, paving the way for a formal prosecution, and the prospect of the secretive Swiss bank having its dirty laundry washed in public.

Christmas Message

Building “homes of light” – to care for life and generate new life

To speak of Christmas is to refer to the light of God in our midst. A light that shines in the darkness. In this year 2020 there has been a lot of darkness and so it is harder for us to discover this light amid all that we are living through. And yet, that light has never faltered.

Christmas is a time to look for ways to rekindle that light:

  • the light that comes from the Good News of having God among us, for that Christmas is all about.
  • the light that gives us hope to face the uncertainty that surrounds us.
  • the light that helps us to overcome our fears and anxieties (which may have increased in this coronavirus era).
  • the light that we glimpse in the generosity and dedication of so many people in their service to others.
  • The light that leads us to imagine a different future, one that we want to create together under the watchful gaze of God. Like the star of Bethlehem that led the Magi from the East to go on their quest beyond their cultures and homelands.

Caring for the light that is in each of us, requires developing our inner lives and spirituality. We must look within and there perceive the light of God shining brightly, a source of hope.

We learn from Mary, the Mother of Jesus, and our mother, how to do this. We can imagine her heart, so free and full of God, and therefore transparent to God’s light. The light that came from within her was the light of God shining in and through her. We are invited to have the same experience.

We are also invited to discern the light of everyone around us, in our communities, families, fraternities, workplaces.

We are invited to discern the light of the most vulnerable, those who lack even the basics of life. We share what we have, to share our very selves. And to let their light shine on us.

To be a beacon of hope in this troubled world is an invitation for us to let our light shine, not just as individuals, but as communities and families, as a global family.

Guided by the star of Bethlehem, let us build “homes of light”, in this moment of fragility and vulnerability around the world.

May this Christmas and the coming year 2021 be full of hope for you.

My New Post

COVID-19 pandemic: An Opportunity for Leadership Development

“What counts in life is not the mere fact that we have lived. It is what difference we have made to the lives of others that will determine the significance of the life we lead.” ― Nelson Mandela

The continuing coronavirus crisis has once more reminded every person about the critical role that leaders and leadership play in addressing unanticipated happenings that are a threat to the life of governments, institutions and corporate world (Bundy, Pfarrer, Short, & Coombs, 2017). In view of their position of influence, leaders get a lot of attention and public scrutiny in these tough times. The reason for this is that people look forward to leaders to provide accurate information, hope and guidance. Such unexpected attention gathered with a robust need for leadership under ambiguity has been demonstrated to profit even non-exemplary leaders in the form of bipartisan support and better responsiveness of effectiveness and charm (Rast III, Gaffney, Hogg, & Crisp, 2012). However, recent happenings reveal that some leaders cannot harness the opportunity presented by the crises, such that some leaders lose support, face resistance from their followers, or cannot protect their organizations from economic distress. Considering that the only sure thing about crises is that they are likely to happen repeatedly. Thus, we maintain that more attention should be given to leadership in turbulent environments.

The speed and magnitude of the coronavirus pandemic proffers monumental challenges for leaders in today’s most important institutions. It is uncomplicated to understand why many leaders have missed the opportunity for honest communication and decisive action. But it is a misjudgement to think failures of leadership are all we can expect in these depressing times.

As the business and social impact of the COVID-19 crisis soars, leaders in every industry and organization are moving urgently to safeguard its workforce and build resilience. Governments are mobilizing to protect citizenries and manage the economic domino-effect. Urgent action is critical, but leaders must also adopt a new agenda – one focused directly at what comes next.

Leadership has always been crucial to the effective functioning of society, and organisational performance depends on the successful management of human capital. Throughout history, leadership has been vital to the fortune of companies and entire economies alike. Yet today, we face a progressively more convoluted world that demands leaders to effectively deal with what we call “wicked problems” – challenges that have extremely many variables involved which it is not possible to solve them with natural-born charisma or talent.

Cities have had to respond quickly and imaginatively to tackle the challenges presented by the COVID-19 pandemic. They have a critical role in monitoring the effects of the deadly disease and of the measures introduced on health inequalities and the health of the population. For instance, Kampala, Uganda has designed a COVID-19 vulnerability index to identify which areas of the city need most support. Also, in Freetown (sierra Leone) and in Milan (Italy) local authorities have started and developed emergency food programmes to make sure the most vulnerable in society have sufficient to eat regardless the lockdown measures.

The COVID-19 pandemic has drawn attention to the critical role played by leadership in times of crises with the popularity of many global leaders rising and the others’ declining. For example, we now know that leaders are mainly important to influencing the meaning of the happenings and giving direction to stakeholders’ understanding and interpretation of the character and outcomes of the developing crises (Sobral et al., 2020). Despite this, our knowledge concerning how leaders can productively and confront the unique challenges that the current crisis has generated for governments, businesses and institutions globally remains scant. Thus, future research should target and examine many of the topics identified in this editorial to aid to better groom leaders and organizations for the next global crisis.

Assuming that crises expose leaders to contradictory pieces of information from multiple sphere of influence, high-levels decision-making, and require communication and contact with multiple stakeholders, they offer ideal conditions for leaders to learn new skills through problem-related capabilities. Similarly, living through a highly disruptive event is likely to increase a leader’s self-efficacy and confidence in managing crises and enhance their motivation to lead (Chan & Drasgow, 2001). Not every leader appears to accept this opportunity for growth and development. This is due to the fact that leading in times of crisis is an immense challenge, and it demands great social, technical, physical, and emotional skills. Some organizational leaders may not have these skills or capabilities or may never have been requested to show them, which provides an opportunity for other people to take part in leadership activities. Therefore, future research could investigate how each of the ingredients of crises promotes leadership emergence and development. Researchers and academics could also test how actual and nascent leaders can get the most out of the crisis-related leadership competences to either enhance or improve their identities as leaders.

While the above findings remain valuable and significant, the coronavirus pandemic has revealed that technological developments and increasing interconnectedness among nations have altered the organizational environment. Thus, the existing framework presents leaders with additional challenges and opportunities when acting in response to disruptive phenomena. Below we identify themes of interest that researchers and academics might want to focus on and investigate to achieve a better understanding of the attitudes and behaviors associated with leadership under crises.

Themes:

Ambidextrous leadership

Authentic leadership

Compassionate leadership

Crisis leadership

Democratic leadership

Ethical leadership

Female/Women’s leadership

Identity-based leadership

Innovation leadership

Leadership for Innovation

Leadership development

Sales leadership

Servant leadership

Transformational leadership

Transactional leadership

Urban leadership

The Firm Treasurer

The treasurer is one of the primary stewards of the company’s financial assets. Some treasurer’s responsibilities include:

  • Firm’s financial activities, in particular, investment and risk management.
  • Managing cash flows
  • Arranging financing
  • Making investment decisions
  • Implementing policies and procedures that govern the organization’s accounting practices.

Requirements

  • Demonstrated accounting skills
  • Trustworthiness
  • Leadership ability.

Education

  • Accounting and finance major (Higher Education level)
  • Statistics and economics
  • Public accounting experience

Key Take Aways

  • The treasurer of a company is a key financial manager that handles the firm’s investments, risk management, and accounting practices.
  • The position of treasurer involves a great deal of responsibility, and ultimately, treasurers are responsible, in part, for the success and solvency of a business.
  • The treasurer position is upper management level, so hiring companies will look for a stellar track record of accounting experience, leadership ability, and knowledge of tax law.

Some Questions

  • How has Sarbanes Oxley (SOX) Act of 2002 affected corporate accounting practices?
  • Define mark-to-market accounting and discuss advantages and disadvantages.

Qualitative Data Collection

Dear friends,

I hope that you all and your loved ones are safe and well during this difficult and strange time.

Here is my question for today…

I am teaching a PhD class on the psychology of entrepreneurship, and I want to share some examples of creativity in data collection with the doctoral students. For example, one terrific example I will be sharing is the new paper by Greg Fisher, Regan Stevenson, Emily Neubert, Devin Burnell, & Don Kuratko (2020, in JMS) in which they coded text from the National Public Radio (NPR) podcast entitled “How I Built This” to examine the novel construct of entrepreneurial hustle (see their Study 1). I also know friends have coded TV shows such as Shark Tank, Dragon’s Den, (e.g., Maxwell, Jeffrey, & Lévesque, 2011). Finally, what else have researchers done??

I invite colleague-researchers to share their own, or other examples, of data collection creativity. I hope to generate a list of opportunities to share with my PhD class.

My best to you all…

With many thanks, Remy Nyukorong

References


Fisher, G., Stevenson, R., Neubert, E., Burnell, D., & Kuratko, D. F. (2020). Entrepreneurial hustle: Navigating uncertainty and enrolling venture stakeholders through urgent and unorthodox action. Journal of Management Studies.

Maxwell, A.L., Jeffrey, S.A., & Lévesque, M. (2011). Business angel early stage decision making. Journal of Business Venturing, 26, 212–225.

Research Topic for MPhil Students

Youth employment and Peacebuilding

 Youth employment programmes are frequently used as a strategic tool to promote peacebuilding in developing countries particularly in many post-conflict and fragile environments. However, despite the attractiveness and popularity of these programmes, evidence of impact is limited. These disappointing efforts cannot be attributed only to implementation challenges and contextual factors. Youth employment programmes have for decades been based on the assumptions of a direct relationship between employment and security. It is more and more obvious that a limited focus on employment situation is reductive, and that there are several factors at play. For instance, the quality of employment may be a more significant variable weighed against the employed/unemployed dichotomy. This article explores this assumption regarding Ghana, with the goal of ascertaining whether a stronger stress on decent work in youth employment programmes can be fairly presumed to have more impactful outcomes than it has been the case so far.

 Suggested Research Questions

  • RQ1: Can a focus on decent work to improve the impact of youth employment programmes on peacebuilding?
  • RQ2: How does the quality of work influence the employment/peacebuilding relationship?

Preliminary Observations

  • The problem for many young people in Ghana (developing economies) is predominantly one of ‘low-wage jobs’ rather than idleness. Quality of work is therefore a critical variable to explain the link between employment and peacebuilding.
  • While violent behaviour increases in places that are relatively poor, this does not explain a person’s decision to take part or not take part in hostility. Macro-level factors have narrow analytical and predictive power at the individual level. This presents a fundamental challenge for programmes that are focused on selecting beneficiaries based on individual qualities such as risk and vulnerability.
  • There is an obvious difference between employment impact and peacebuilding impact. The two concepts are neither the same, nor are they necessarily mutually reinforcing. Employment for Peacebuilding programmes are a qualitatively different programme and need to navigate exchanges between employment and peacebuilding impact.
  • It is crucial to differentiate between impact on programme participants and impact for society. Even if a social intervention is successful in improving the situation of its participants, this may not automatically translate into benefits for the whole of society, and non-participants may even suffer. The logical gap between ‘employment for some’ and ‘peace for all’ is perhaps the greatest puzzle facing employment for peacebuilding agendas.

Ghana: Impact of covid-19 on Education

An Overview

On the 15th of March, President Nana Akufo-Addo ordered the closure of all education institutions in Ghana, effecting some 9.2 million basic school students (kindergarten, primary and junior high schools) and 0.5 million tertiary education students.

The Ghana Health Service Covid-19 report published on the 21st of September 2020, showed that there are 554 active cases, 297 deaths (mostly because of underlying illnesses) and 45, 153 have recovered. This brings the cumulative figure to 46,004. There are some regions in the country without active cases. Greater Accra, Eastern, Ashanti and Central Regions account for some eighty percent (80%) of the active cases. Thus, the alarming rate at which it was spreading from the onset has reduced. As a result, the President of the Republic declared an ease on some restrictions such as the number of people at gatherings. Until the December 14, 2020, the wearing of the nose masks among other protocols remained mandatory.

Impact on Education

The COVID-19 pandemic has changed the lives of large numbers of students, teachers, and parents around the world, with millions now teaching and learning remotely from home. The pandemic is likely to have significant long-term effects on education.

The Ministry of Education (MoE) and the Ghana Education Service (GES) were quick to put in place measures aimed at ensuring opportunities for continuous learning even with schools closed. Soon after school closures were announced, MoE and GES announced the COVID-19 Emergency Support Provision of Distance and Remote Learning Systems Solutions, which was followed by the launch of distance and online learning platforms and the rolling out of lessons broadcast on Ghana Learning television (GLTV) for 1 million senior high school (SHS) students. Digital content developed for 8.2 million kindergarten (KG) through junior high school (JHS) students for TV, radio, and online learning is being launched from the third term. All second-year students at the Junior High school (JSS) and Senior High School (SHS) are to resume on October 5, 2020. The other levels of the school system will keep waiting till January 2021.

The pandemic has exposed the stark inequality in the educational system, revealing the limited infrastructure and poor educational resources in some regions of the country. For example, Senior High Schools in the northern part of Ghana have been experiencing delays in feeding grants, inadequate teaching and learning infrastructure, poor eLearning support and many others.

Across the various levels of education, pupils and students from poor homes are struggling to continue their education due to expensive internet access and poor supervision of their learning. A major challenge for final year students in Junior High School (JHS) and Senior High School (SHS) is how to continue their preparation for their final exams, Basic Education Certificate Examination (BECE) and West African Senior Secondary Certification Examination (WASSCE).

The effect of these challenges is an interruption (a hiatus) in the effective supervision and monitoring of students’ academic welfare during the pandemic. Even though some schools in the northern regions and Volta north are benefitting from the home-schooling initiatives established because of partnerships with Non-Governmental Organizations (NGOs) such as Lead for Ghana, the initiatives are limited to a fraction of the student population.

So far, the Ministry of Education has launched a Ghana Learning TV for students at the basic and secondary levels. A radio learning platform has also been planned to complement the TV initiative. As mentioned earlier, university authorities have also switched to eLearning through online platforms such as Zoom, WhatsApp, Facebook, and Instagram live, YouTube, and many others to facilitate learning at the tertiary level.

Critical Issues in the Education Sector

Despite the achievements of the remote and distance learning platforms, challenges remain in ensuring fair access to these education services.

  1. Many students and their families do not have access to the internet. In this context, internet and TV based learning stress inequalities in access to quality education between the rich and poor and urban and rural students based on their ability to access the internet and TV platforms. Radio broadcasts become a much more fair tool for reaching learners in more deprived areas. Over thousands of students living in rural communities are missing out on the most effective alternative (virtual learning) to classroom learning because of the unavailability of electricity, poor internet connectivity, media coverage, poverty, disabilities, inability to read and many other genuine reasons. Government intervention to support education services with virtual learning alternatives is commendable however it is not accessible to many in the country.
  2. Other factors affecting equity in access may include economic deprivations at household-level, lack of electricity, high illiteracy rates, lack of local language instruction, and lack of a supportive learning environment. Even where television exists, children may not have access to programmes during specified broadcast times. Crowding children around a single set may also contravene social distancing protocols. In multi-occupant households, it may be difficult to identify a specific and consistent space conducive to a child’s learning.
  3. Several factors present ongoing challenges including: lack of teacher training for distance and remote teaching; lack of assessment tools and mechanisms for measuring student learning through remote and distance modalities; insufficient parental understanding and engagement in remote/distance learning practices; and a mismatch of teacher skills for classroom delivery and virtual/remote service delivery.
  4. Critical to achieving quality service delivery is the teacher. But classroom teachers trained and hired to interact daily face-to-face with students are not necessarily sufficiently skilled at teaching remotely through on-line platforms that constrain direct interaction and limit visible cues that normally aid teachers in assessing learner understanding and acquisition in the classroom. Remote learning requires a unique skill set and therefore different training for a teacher. It requires teacher training and effective coordination at national and local levels besides tools for continuous assessment of both teacher and learner performance through remote and distance platforms. To bridge the skills gap, a series of purposeful and targeted capacity building programmes for teachers and teacher trainers will be necessary particularly as the 25,000 teachers that are not working because of school closures re-engage with the learning processes of students.
  5. Female learners face increased vulnerability as violence, sexual violence, and teen pregnancy are positively correlated with school closures. Girls who do become pregnant during the time of school closures face multiple challenges to re-entry including stigma, childcare, marital expectations, and economic demands of parenting.
  6. Finally, the closedown of schools has brought untold hardship to private schools as it resulted in the suspension of the services and salaries of all workers except the security men. Workers of the government schools still draw salaries from the public purse.

Conclusion

With UNESCO’s dream and SDG 4 seeking to capitalize on all forms of education to respond to global challenges, the existing government virtual learning interventions should be developed to promote inclusiveness and bridge the inequality gaps. A comprehensive virtual learning support will ensure that it protect the quality of all forms of education, including sports academies, vocational apprenticeship, adult education, community development and humanitarian outreach programs focused on educating people about agriculture, health, and other socioeconomic issues. It is therefore imperative that government and institutions invest and improve upon their virtual learning interventions to promote quality education and protect lives.

 

Birthday of the Blessed Virgin Mary

Today, we celebrate the birth of our dear Mother and I wish to thank God for the day she was born. That could have been a very ordinary day in Nazareth, but I am certain that, her parents, St. Joachim, and St. Anne were excited, as were their family, neighbors and friends. I can imagine the great rejoicing in heaven on that day. The conception of our dear Mother Mary opened the door to salvation for us all. By God’s grace, she was touched there and then. She was born, “full of grace.”I am thankful to our Mother Mary for her life. I thank you, dear Mother for your openness and submission and for your “fiat” (YES). I thank you for the way you raised Jesus to be so full of compassion and to be a friend of sinners, like me. I thank you for your comforting presence to the Apostles in the early days of waiting for the coming of the Holy Spirit. Most of all, I thank you for all the inspiration and witness that you have given me and the rest of mankind in our walk towards our true home with the Father. Thank you …. Thank you for always being there for us as our Mother who intercedes for her children. Thank you for everything that our words and our hearts could hardly express.

Dear Mother Mary, I ask you to always place me with your Son and let me know Him, love Him, and serve Him more dearly and closely. Stand guard over my heart and let His gift of peace and love to remain deep within my being, today and always. Yes, my dear Mother, I believe and always “Remember, O most gracious Virgin Mary, that never was it known that anyone who fled to your protection, implored your help, or sought your intercession was left unaided. Inspired with this confidence, I fly unto you, O Virgin of virgins, my Mother. To you I come, before you I stand, sinful and sorrowful. O Mother of the Word Incarnate, despise not my petitions, but in your mercy hear and answer me.

And our dear Mother and Mother of our God, pray for me a sinner, now and at the hour of my death, amen.

 

TOPIC for MPhil Service Marketing

Co-Creation and Value Creation: A Basis for Producer-Consumer Synergy

Background To The Study

Co-creation makes up that initiative of organizational management initiative, or form of economic strategy which brings different parties together such as the firm and its customers to produce a valued outcome mutually. The process elicits the contribution of new ideas from the customers which is subsequently inculcated as a blend of new ideas to the organization. The Value is co-created when the customer uses his personal experiences in the firm’s product-service proposition–to create value best suited for the customer’s utility and which provides greater value for the firms product-service investment in the form of increased revenue, new knowledge, profitability and superior brand loyalty and value. Scholars C. K. Prahalad and Venkat Ramaswamy (2000) Harvard Business Review article, “Co-Opting Customer Competence”. They defined co-creation as “The collective creation of value by the firm and its customer; allowing the customer to inculcate their service experience to create the value which suit them” (Prahalad and Ramaswamy, 2004, p. 8). Co-creation processes entail two fundamental steps: Contribution which is the submission of contributions by the public to the firm and Selection where the best submissions are selected. The term ‘value’ is viewed from different perspectives including the strategic value, economic value or service customer, provider (Helkkula, Kelleher & Philström 2012, 60). Therefore, the roles in value creation are imprecise and equal, thus making all actors the co-creators of value.

Statement of the Problem

Co-creation of value involves the collective effort of both the firm and the customers. Co-creation makes up that initiative of organizational management initiative, or form of economic strategy which brings different parties together such as the firm and its customers to produce a valued outcome mutually. The process elicits the contribution of new ideas from the customers which is subsequently inculcated as a blend of new ideas to the organization. The value is co-created when the customer uses his or her personal experiences in the firm’s product-service proposition to create value best suited for the customer’s utility and which provides greater value for the firms product-service investment in the form of increased revenue, new knowledge, profitability and superior brand loyalty and value. Significant challenges exist as Successful co-creation requires two fundamental steps which comprise contribution of ideas where: the firm faces the challenge of convincing the customer to make contributions towards the creation of value to a value proposition. However, the collection of contribution from customers is not a straightforward task as many of these customers have busy schedules to attend to the firms calls. As a result, most co-creation efforts are not successfully carried out. Second, the challenge of the selection process is that most submissions are not useful, impractical of making the selection is difficult to implement. Firms are in a dilemma when many of the customer submission is on the negative side of profiting the firm as the risk of fallout with the customer exist if their opinions are rejected and not included in the co creation process. The process of co-creation and direct interactions between the customer and the firm is becoming more challenging in value creation. Therefore, the problem confronting the research is to appraise co-creation for value creation: A basis for producer-consumer synergy.

Objectives of the Study

To determine co-creation for value creation: A basis for Producer-Consumer synergy.

The process elicits the contribution of new ideas from the customers which is subsequently introduced as a blend of new ideas to the organization. The value is co-created when the customer uses his personal experiences in the firm’s product-service proposition to create value best suited for the customer’s utility and which provides greater value for the firm’s product-service investment in the form of increased revenue, new knowledge, profitability and superior brand loyalty and value, “Co-opting customer competence”. They defined co-creation as “The collective creation of value by the firm and its customer; allowing the customer to inculcate their service experience to create the value which suit them (Prahalad and Ramaswamy, 2004, p. 8).

Research Questions

Q1. What is co-creation and value creation?

Q2. What is co-creation for value creation: A basis for producer-consumer synergy?

Significance of the Study

The study shall proffer appraisal of co-creation and value creation: A basis for producer-consumer synergy. Co-creation makes up that initiative of organizational management initiative, or form of economic strategy which brings different parties together such as the firm and its customers to collectively produce a valued outcome mutually. The process elicits the contribution of new ideas from the customers which is subsequently inculcated as a blend of new ideas to the organization. The value is co-created when the customer uses his personal experiences in the firm’s product-service proposition–to create value best suited for the customer’s utility and which provides greater value for the firms’ product-service investment in the form of increased revenue, new knowledge, profitability and superior brand loyalty and value.

Research Hypothesis

H0 Co-creation for value creation as a basis for producer-consumer synergy is not significant.

H1 Co-creation for value creation as a basis for producer-consumer synergy is significant.

Definition of Terms

Co-creation

Co-creation makes up that initiative of organizational management initiative, or form of economic strategy which brings different parties together such as the firm and its customers to collectively produce a valued outcome mutually. The process elicits the contribution of new ideas from the customers which is subsequently inculcated as a blend of new ideas to the organization. The value is co-created when the customer uses his personal experiences in the firm’s product-service proposition–to create value best suited for the customer’s utility and which provides greater value for the firms product-service investment in the form of increased revenue, new knowledge, profitability and superior brand loyalty and value.

Value proposition

According to Chandler and Lusch (2015, 6 – 8) this makes up an invitation to engage in service from one actor to another. This is the principle which is applied in the process of value creation.

Value creation

The fundamental focus of value creation lies in the inculcation of the customers experience together with the current and expected future visions (Helkkula et al. 2012, 65).